Shipping Policy

FIRST AND FOREMOST, IF YOU ORDER FROM US YOU ARE REPRESENTING TO US THAT YOU ARE AT LEAST 18 YEARS OF AGE AND THAT THE PERSON TO WHOM IT IS BEING SHIPPED IS ALSO AT LEAST 18 YEARS OLD.

To buy any alcoholic products via the website, the buyer must be at least 18 years of age. Under Singapore Law, alcoholic products can only be sold or supplied to persons aged 18 years of age and over. By placing an order, the buyer confirms they are at least 18 years of age. If buying any alcoholic product as a gift, the recipient must also be at least 18 years of age. The courier will request some form of ID if there is any doubt about the age of the recipient on delivery. If that recipient is unable to produce appropriate ID, the courier WILL NOT leave the purchased alcoholic goods.

All packages sent out by Winelah! REQUIRE a signature belonging to persons of legal age (18 years and above accordingly to Singapore Law) at the time of delivery.
 
We do not ship item to PO Boxes or APO addresses.

 

Delivery Method Estimated Timeline
[For orders placed before 1pm]
Estimated Timeline
[For orders placed after 1pm]
Cost Conditions, if any
Standard Delivery Two (2) days after order and payment confirmation. $20.00  
Express Delivery Delivery on the same working day. Delivery on the next working day. $30.00 Prior to stock availability.
Self-Collection na na Appointment for self-collection is required prior to pick-up.
Free Delivery See Standard Delivery Method na  

[Delivery timelines and prices are for delivery per location within Singapore ONLY]

All products are normally delivered from Monday to Saturday 10.00 am to 6.30 pm to either a business premise or a residence. If the premises are unattended, the alcoholic products will not be left; the courier will leave a card and the buyer needs to arrange delivery to an attended address.
 
ORDER STATUS
For your order status, login to Winelah!, click on ‘Your Account’ followed by ‘Order Information’ for your latest order status.
 
FAILED DELIVERY
Deliveries that are refused due to incorrect address, non-adult (minor) receiver and/or other reasons are subject to a restocking fee of 5% plus applicable delivery and handling fees.
For additional information about our shipping procedures please contact us at enquiries(at)winelah.com.sg